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Job Title
Customer Service Representative
Compensation:
Starting at $10.50 p/h
Category:
Customer Service
Schedule:
Part time
Notes:
Department Vision Statement: We are committed to communicating and collaborating effectively by consistently improving our mindsets, habits and character, thereby empowering ourselves and our Customers.
Qualifications
Required Skills:
Education and/or Experience: 6+ months Customer Service experience, preferably in the Network Marketing Business Industry. High school diploma or general education degree (GED). Computer Skills: To perform this job successfully, an individual should have knowledge of Order processing systems, Word Processing software and Excel. Also, the ability to navigate through our Social Media Channels and Company Websites with ease.
Languages:
English Proficient; Spanish Proficient (welcomed but not required)
Description:
Position Summary- Industry of Network Marketing: A Customer Service Representative or CSR at Rain will act as a liaison, provide product/company information, and resolve any emerging problems that our Customers might face, with accuracy and efficiency. Our objective is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities / Requirements are identifying and assessing customers’ needs to achieve satisfaction; Explain and provide applicable and accurate information with respect to products and services, the compensation plan, policies and procedures, account statuses, marketing promotions and campaigns; also, have the ability to troubleshoot service problems. Furthermore, assist with placement of orders, refunds, exchanges, and cancellations; Go the extra mile in engaging with customers (being highly personable & people-oriented); Managing calls efficiently and effectively during times when incoming call volumes are high; Handle complaints, provide appropriate solutions and alternatives within boundaries; follow up to ensure a resolution has taken place; Have the ability to promote our products ; Daily Upkeep on team projects.***The ability to multitask is critical for this position. ***
Address
Office Name:
City:
American Fork
State:
UT
Address:
Website: